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Case Study: Complete Credit Solutions

Complete Credit Solutions success story is how they achieved tangible benefits by implementing cloud-based data foundation
CCS call center

Executive Summary

Complete Credit Solutions is an Australian-owned and operated business, specializing in the acquisition and servicing of consumer and commercial debts.Complete Credit Solutions felt its data infrastructure needed a serious upgrade. By deploying an innovative cloud analytics platform, the Australian-owned and operated enterprise removed roadblocks and minimized risks around data compliance and business reporting.CCS partnered with Data-Driven, a Microsoft Gold Partner, to design and implement a Microsoft Azure cloud solution, which instantly proved to be far superior to the traditional, on-premises hardware storage the firm had been relying on.
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❝ The expectations from our clients, consumers and the public are to provide a fair, flexible and empathetic approach, and to take the role of caretaker of sensitive consumer data seriously. Continuous improvements like the new data platform reduces compliance and operational risk whilst providing assurance to our clients and gives them more confidence with entrusting us with their business. ❞

Mustafa Mohabbat
Head of Information Technology, CCS

Challenges

Improving Compliance in the Cloud

Complete Credit Solutions was unable to scale and expand its analytics reporting, and this was just the beginning. Its on-premises production system had further performance constraints, and it was struggling to implement industry-required data policies. The organization’s data modelling in Microsoft Power BI was also complex, which hindered self-service analytics. Its distributed data sources prevented a centralized approach to data governance. Mustafa Mohabbat, Head of Information Technology at CCS, was determined to find a solution to these problems. “Being part of the financial services industry, CCS is a highly regulated entity, with strict and severe consequences in place for breaches or unethical behavior.” Without a sufficient service in place, CCS may have been unable to successfully manage its information security or operational risks. CCS was also missing advanced data analytics which could provide valuable insights into customer behavior and trends. These insights could provide an opportunity to drive future business growth.

The Solution

CCS contracted Data-Driven to deploy the unified analytics platform. Data-Driven is one of two Australian companies that have achieved Microsoft’s Advanced Specialisation in Analytics. Data-Driven is implementing CCS’s deployment of Azure in three phases. They implemented the initial phase in August 2021, with the new system being available for production in November. The business is already reaping the rewards of Azure’s capabilities, with a significant customer base spread over three office locations experiencing tangible benefits. Furthermore, a phase-three project is planned to implement a slowly changing dimension workload on identified data sources to increase analytical insights and customer trends across multiple data sources. CCS now has a Microsoft-first approach and is investing to expand its use of Azure services, including additional offerings such as Microsoft Office 365. Further projects surrounding cybersecurity and compliance are also in the pipeline.
Azure SynapseDatabricksPower BI

Key Business Outcomes

Improved Compliance, Analytics, and Operational Efficiency
Increased Reporting Performance

On deploying Data-Driven’s Data Foundation in Azure, the company found it could significantly reduce business reporting turnaround times, with new reports being finished in days rather than weeks.

Unified Data Sources for Analytics

The solution has given CCS’s existing data science team more bandwidth for wider tasks. This includes integrating disparate business data sources into a central data lake to support more accurate decision-making.

Enforce Data Compliance Policies

With Azure Purview, CCS was able to create a holistic, up-to-date map of their data landscape with automated data discovery, sensitive data classification and end-to-end data lineage to assist in achieving it’s IT strategic objectives.

Centralized data management reduces compliance and operational risks.
Self-service analytics enables faster, more informed business decisions.
Scalable cloud platform improves system performance and supports future growth.
Advanced analytics provide insights into customer behaviour and trends.

❝ Complete Credit Solutions came to us with a clear challenge: their legacy infrastructure was limiting their ability to scale analytics and meet compliance demands. By deploying our Data Foundation on Azure, we helped CCS consolidate their data sources, automate reporting, and unlock real-time insights—transforming their data operations from reactive to strategic. ❞

Rodney Joyce
Rodney Joyce Azure Architect
Complete credit solutions client

The Technical Solution

Data-Driven implemented a Microsoft Azure-based cloud data foundation that consolidates CCS’s distributed data sources. The platform leverages Azure services to improve compliance, performance, and reporting, while enabling self-service analytics. Future enhancements include advanced data modelling and slowly changing dimension workloads to provide deeper insights into customer behaviour and operational trends.

Complete Credit Solutions

Complete Credit Solutions (CCS) is an Australian-owned and operated company specialising in the acquisition and servicing of consumer and commercial debts. The organisation is committed to maintaining high standards of compliance, security, and customer service, acting as a responsible caretaker of sensitive financial data. CCS serves a diverse client base, delivering solutions that streamline debt management processes, improve reporting and analytics capabilities, and support informed decision-making across its operations.

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NSW, Australia

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