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Data-Driven ICT Solutions for Call Centers

Bringing proven success in helping call center businesses to become data-driven, compliant and efficient in cloud technology
Data-Driven ICT Solutions for Call Centers
Data-Driven ICT solutions provide innovative data and AI solutions that empower call center organisations to make data-driven decisions and take control of what matters most — customer experience.With the increase of demand and growth in digital transformation, call center organisations now utilise advanced cloud technologies to provide better customer support and improve business processes.Are you ready to take the next step in your call center business journey with the cloud?
About Data-Driven Solutions for Call Centers

Our Expertise

Data Analytics & Reporting

  • Gather data about your customers from various sources and provide a customised and personalised experience from data insights.

  • Improve customer experience by utilising analytics to track, measure, and iterate.

  • Easily monitor metrics like call times, satisfaction ratings, and wait times.

  • Generate historical reports and gauge department performance.

Data Governance & Compliance

  • Improve the consistency, reliability, and usability of data assets with effective data governance and compliance strategy.

  • Create uniform policies on customer data usage to ensure data quality and integrity.

  • Break down data silos to harmonise data across departments within your business.

  • Reduce risk and understand underlying data workflows in data management.

Data & Cloud Technology

  • Take your customer's experience to the next level by leveraging cloud technology and computing capabilities.

  • Increased scalability and flexibility as business needs shift over time.

  • Experience significant cost savings without compromising service quality.

  • Connect customers to right agents faster with intelligent routing.

Leading Companies Trust Data-Driven

❝ Data-Driven did a comprehensive audit of our Azure infrastructure and DevOps processes. They identified and improved several areas, saving our company thousands of dollars each month in subscription costs. ❞
Rafic Habib
CEO, Clinic to Cloud

Data-Driven partnered with TfNSW to deliver the data foundation for the Operational Data Lake platform with self-service and advanced analytics capabilities previously not possible.

Read This case study

Cloud Solutions to Grow Your Business

We offer the transport and logistics industry data-driven analysis, proven governance processes, and dynamic experiences so your business can achieve your organisation goals with the cloud.

Data Strategy and Governance

Understand current data state and create an actionable implementation plan to help improve your transport and logistics business's processes​

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Data Analytics
Foundation

Deliver modern data platform that consolidates your data for advanced analytics to make data-driven decisions for your transport and logistics business

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CloudMonitor
Cost Optimisation

Reduce your cloud consumption costs while setting up an effective and automated governance process with real-time cost controls

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